To ensure a pleasant shopping experience, we offer the following return and exchange policy. If you are not satisfied with your purchase, we are happy to assist you.
- Return Policy
Return Period: You can apply for a return or exchange within 30 days of receiving the goods.
Applicable Conditions: The goods must be in their original condition, unused, unwashed, and still have all tags and original packaging. If the goods have quality issues, please provide relevant proof.
Exceptions: Some items are not eligible for return, such as personalized items, lingerie, swimwear, etc. (unless there is a quality issue).
- Return and Exchange Process
Application for Return/Exchange: Please submit a return/exchange application through our customer service email or website contact form, including your order number and the reason for the return/exchange.
Return/Exchange Authorization: We will contact you after receiving your application and provide an authorization number for the return or exchange, along with specific instructions.
Processing Time: After receiving the returned goods, we will process your return/exchange request within 5-7 business days.
- Refund Policy
Refund Method: Refunds will be processed via the original payment method.
Processing time: Once we receive the returned item and confirm it complies with our policy, the refund will be processed within [a specific timeframe, such as 7-10 business days]. Please note that your bank may require additional time to process the funds.