Processing Time
All orders are typically processed and shipped within 7-15 business days (excluding weekends and public holidays).

Processing time may be longer during peak periods (such as promotional events).

  1. Order Tracking
    After shipment, you will receive a confirmation email with a tracking number and link so you can track your package status in real time.
  2. Shipping Restrictions
    We are not responsible for shipping delays caused by force majeure (such as natural disasters, severe weather, pandemics, etc.).

Please ensure you provide an accurate and complete delivery address. Customers will be responsible for any delivery problems caused by inaccurate addresses.

Loss or Damage
If your package is lost or damaged in transit, please contact us within 48 hours of receiving it so we can assist you with your claim or reshipment.